Anyone who works in a public-facing job knows the unique experience of being recognized while out and about. It’s part of the territory, and while it can be a bit unsettling if you’re not used to it, over time, it becomes the norm. Typically, you can spot when someone recognizes you—there’s the double take, the second glance, or the whisper to a companion, followed by both turning to look your way.
Over the weekend, I found myself running errands and decided to pop into a store for a couple of items. As I made my way to the checkout lane, I was fully prepared for the usual cashier small talk: “Did you find everything you were looking for?” or “Would you like your cards in a separate bag?”
Instead, I was greeted with, “My butt sure hurt on Thursday!”
It was not your typical store greeting, but with some quick thinking, I deduced that she must recognize me, and must be a district employee who had attended one of our all-day training sessions earlier that week.
Think Fast
These “You Can’t Make It Up” moments call for a certain level of mental agility!
Do you:
A. Say, “That’s too bad. Take two Tylenol, and I’ll see you in a few weeks.”
B. Look around and pretend you don’t know what they’re talking about, faking an incoming phone call.
C. Report the employee to the manager for oversharing.
D. None of the above.
Ideally, you choose None of the Above, though the other options might be tempting!
Every public recognition is a touchpoint opportunity. I quickly replied, “You must be one of our awesome employees! I hope it was a great day—did you learn something new that will help you this year?”
Thankfully, she smiled and said she had learned a lot and that it was a wonderful, albeit long, day. I told her I was glad she was part of our team, looked forward to seeing her in the classroom, and wished her a great start to the school year.
I can assure you, I won’t forget her! I mean, how often are you greeted with such a memorable check-out line?
The Opportunity
It’s these seemingly small interactions that weave the fabric of our educational community, reinforcing the importance of connection and recognition. As educators, we have the privilege of impacting lives both within and beyond the classroom. So, the next time you find yourself recognized in a public space, remember that these moments are valuable. You never know how a simple, kind word can strengthen relationships and inspire someone to feel valued and appreciated.
Remember, it’s not just about managing unexpected encounters but turning them into opportunities to make a lasting positive impression. After all, You Really Can’t Make This Stuff Up!
Be ready for anything, and have a great week!
Jane